Thunderbird Community Forum

Thunderbird v128.4.3ser (32-bit) setup with 4 accounts: Shaw.ca (POP), Shaw.ca (IMAP), 2xGmail (OAuth2). The Shaw.ca (POP) account is the main one, and it stopped receiving email. Another (related?) issue is that Local Folders does not appear. The size of that one Inbox is 4.0GB, which I understand is a limit. I don't want to delete any of that email, but I'm fine with moving/archiving some of it. I moved a whack of it to an Archive folder, but the size of the Inbox and Archive folders don't change (4.0GB + 0.0GB). I have tried repairing and compacting. What can I do? I'm a technician/troubleshooter with many years of experience with Thunderbird ... I recommend it to all 6000 of my clients, because (until now) it is bulletproof.

- Thunderbird 128.4.3esr (64-Bit) - WIndows 10

---

I have been using Thunderbird for years, and it's usually worked great. Please read through what I have done so far:

---

When I opened Thunderbird today, I was greeted by an empty screen, no E-Mails.

When I receive Mails, I still get notifications and when I click them, a new fullscreen tab with the E-Mail is displayed and when I close it, I'm back to the empty screen.

I have restarted my computer since. I was able to access my E-Mails via other clients, so I could do my work, but it's still really disrupting right now.

Attached you find multiple images, one of the empty screen, one of the other tabs working (contacts) and one of my accounts being properly setup.

---

Now, when I used the troubleshooting mode to reset my toolbars, it suddenly started working again. However, a new problem: Now the grouped view no longer works, and this time I was unable to restore the functionality.

When I try to enable it, nothing happens and when I open that menu again, the checkbox is gone.

This is the dev console output when I try to enable it:

``` Error intiating smart mode. : Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase]

   get dbFolderInfo resource:///modules/VirtualFolderWrapper.sys.mjs:241
   get searchFolders resource:///modules/VirtualFolderWrapper.sys.mjs:121
   init chrome://messenger/content/about3Pane.js:1057
   _initMode chrome://messenger/content/about3Pane.js:2110
   _toggleMode chrome://messenger/content/about3Pane.js:2092
   set activeModes chrome://messenger/content/about3Pane.js:1995
   toggleFolderMode chrome://messenger/content/about3Pane.js:1856
   oncommand about:3pane:1

about3Pane.js:2112:17 Uncaught : Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase]

   get dbFolderInfo resource:///modules/VirtualFolderWrapper.sys.mjs:241
   get searchFolders resource:///modules/VirtualFolderWrapper.sys.mjs:121
   init chrome://messenger/content/about3Pane.js:1057
   regenerateMode chrome://messenger/content/about3Pane.js:1074
   _initMode chrome://messenger/content/about3Pane.js:2117
   _toggleMode chrome://messenger/content/about3Pane.js:2092
   set activeModes chrome://messenger/content/about3Pane.js:1995
   toggleFolderMode chrome://messenger/content/about3Pane.js:1856
   oncommand about:3pane:1

```

Troubleshooting mode does not help here.

---

I would really like to see this fixed, as I use Thunderbird mainly via the grouped inbox. Thank you for any help on this.

Thunderbird, running on a PC/Desktop started/ran fine, first thing this morning.

After about 1 hour, a text message arrived from BT advising that, "as someone unauthorised tried to access your email account - we've blocked it", together with instructions to create new password.

New password created --- then able to RECEIVE, but not SEND.

One hour (almost) spent on phone with BT Tech Support - checking port numbers, deleting/creating passwords, and, and, and - resulting in (a) still unable to SEND, but can RECEIVE via T'Bird, (b) able to both send AND receive by (bypassing T'Bird) use of BT Email Website.

T'Bird is configured POP3, and two other email accounts (Non-BT) are running successfully via T'Bird on the same PC.

Error messages following send in T'Bird below.

Any suggestions gratefully received.

Thank you,

Ian

HI, as of 25.11.2024 Thunder running 128.4.3esr (64-bit) on windows 10 pro

Today all my new emails are showing in local folder as unread despite having filters set up to move emails to various sub folders.

In effect the mail is now in two places, the sub folder and the local inbox. Suddenly I have hundreds of emails showing as unread in my local folder and copies in sub folder as well Not had an issue like this in 12 years of using thunderbird.

I have tried setting up new filters , have run them but the originals in local inbox refuse to move out

Any help much appreciated.

I have Thunderbird on my PC and on my Mobole Phone. When I load my emails on my phone, check them and delete those of no interest, they still remain in the Inbox in Thunderbird on my PC and vice versa. Why? Is it possible to link so that deleing on one also applioes to the other?

My first support request about this was posted on Mon, Nov 18 (8:53 a.m.). I never got a response--probably my fault for posting a minor correction which may have caused everyone else to think someone knowledgeable had responded. I apologize for starting a new thread, but it’s been almost a week now and I really need help. The situation: I get my email via POP, and something got corrupted as a result of doing a backup of TB on Nov 15 using MozBackup. Following advice by Toad-Hall on 11/7/23 to a similar support request, in Troubleshooting Information, inside Profile folder, then in Mail, then in the folder for my server, I renamed “Inbox” as “OldInbox.” A new Inbox and new Inbox.msf got created in Mail > 'my-server.' The new Inbox is 0 KB and is dated to the Nov 14, the evening before I did the MozBackup. The date on the new Inbox.msf keeps advancing. There’s a OldInbox.msf file too, with date that keeps advancing. The new Inbox.msf file doesn’t work or isn’t getting used or some such. When I open TB, Inbox still shows the same old list of emails (now inaccessible) that used to be there and that are now accessible in the folder OldInbox. I still get the error message when I try to Get Messages. TB is still not downloading emails from the mail server. How do I get a functioning Inbox?

Addendum Monday, Nov 25, 8:56: I *think* some of the problem has to do with a mixup bwtween two different profiles (mine and an old one for my husband). After my post last evening, I deleted his profile, and lost much of *my* stuff. So I then restored TB from the Nov 15 backup, using MozBackup, and am now pretty much back to where I was at the time of the post above.

We have Thunderbird on 4 computers. We all have our own personal account and then we share one account. Emails for the shared account do not appear on all the computers consistently. It varies by the day. The account is an IMAP account. On both the shared account and the personal account e-mails randomly disappear. This all started within the last few months. All was well until then. NO changes to the computers. HELP!

I use apple ipads and fons. one of the ipads is updated to 18.01 and the other is older. The newer updated ipad has suddenly stopped receiving emails. My server is HostEurope. who can I turn to for help. Thanks alot!!!

I've tried the new thunderbird mobile. Very good indeed. Just two things missing for me. There is no way to add/delete a new folder. Second there is no way to print an email. Let me know when these points might be included.Thanks

Sehr geehrte Damen und Herren,

ich habe das o.a. Mailprogramm von Tunderbird schon etliche Jahre auf meinem PC. Nachdem ich jetzt durch Urlaub meinen Eingangsspeicher längere Zeit nicht geleert hatte, waren ca. 1000 Mails darin enthalten. Ich habe versucht, alle zu löschen, was nicht gelang. Ich konnte nur die Mails löschen, die auf meinem Eingang ersichtlich waren. Seither ist es mir nicht möglich, weitere E-Mails zu empfangen! Ich kann sehr wohl Mails versenden, aber nicht empfangen. Das gilt für beide Konten, nämlich erwinh@kstp.at und Schweden60@ kstp.at ! Ich habe keine Einstellungen geändert und auch mein Internetanbieter Kabelplus St. Pölten hat keine anderen Einstellungen durchgeführt! Es ist ganz kurz einmal "aufgepoppt", mein Zertifikat ist abgelaufen! Ich weiß nicht welches Zertifikat und wie ich das verlängern könnte, damit die Eingänge auf die Mail-Konten wieder funktionieren? Bitte um ihre Unterstützung! MFG Erwin Heiser

Hallo, ich war 3 Wochen in Urlaub. Danach habe ich auf dem PC normalerweise jede Menge Mails, Spam usw. Jetzt überhaupt keine. Woran liegt das ? Das Einzige, was mir einfällt, daß ich auf meinem Norton Programm eine Aktualisierung von Thunderbird gemacht habe. Ergebnis : meine bisherige Version war 115.16.3 , die neueste Version ebenfalls 115.16.3. Was kann ich tun ? Danke, Wilhelm

ich will meine pers email Sieg1@beasieg.de einrichten, hatte bisher siegenglert@gmx.de diese hat das programm übernommen jetzt kann ich Sieg1@beasieg.de nicht mehr installieren